Design Partner

About the role

We’re looking for a strategic and collaborative Design Partner to work closely with early-stage customers, product teams, and leadership to shape the future of our platform. This is a hybrid role that blends product design, user research, and customer partnership—helping us build with, not just for, our users.

As a Design Partner, you’ll co-create solutions alongside select customers, translate needs into actionable insights, and ensure that what we design aligns deeply with real-world use cases.

Key responsibilities

What you’ll be doing

• Collaborate with early customers to understand their workflows, pain points, and goals

• Co-design and test product experiences that are user-centered and business-relevant

• Serve as a design liaison between customers and internal teams, advocating for user needs

• Prototype, test, and iterate on ideas quickly with real users

• Translate qualitative feedback and product data into design opportunities

• Contribute to product strategy, roadmap decisions, and design direction

• Share insights and patterns across design, product, and engineering

• Help build frameworks and best practices for future design partnerships

Requirements

What you’ll need to succeed

• 4+ years of experience in product design, UX research, or a similar role

• Strong portfolio demonstrating user-centered design and problem-solving

• Experience working directly with customers or in user-facing roles

• Excellent communication, facilitation, and relationship-building skills

• Proficiency in design tools such as Figma, Sketch, or similar

• Ability to translate ambiguity into structure and ideas into prototypes

• A balance of strategic thinking and hands-on execution

Preferred qualifications

These would be a plus

• Background in enterprise SaaS or designing for complex user environments

• Familiarity with customer success, product marketing, or growth design

• Experience working in early-stage product development or innovation teams

• Knowledge of service design, systems thinking, or ethnographic research

• Comfort working in a fast-paced, cross-functional environment

How to apply

Help us build with our users

We’d love to hear from you. To apply, please send:

• Your resume or LinkedIn profile

• A brief note about why this role interests you

• A portfolio or case studies that show how you’ve worked with users to shape products

We review applications on a rolling basis. Our interview process includes a conversation with design and product leads, a portfolio discussion, and a short collaboration or strategy exercise.